FAQ 2017-10-29T11:38:37+00:00

Frequently Asked Questions / FAQ

Welcome to Slade Grove – Dessert Done Right.

We realize that making a purchase online can sometimes come with questions. Below you will find answers to some of the most frequently asked questions. If you don’t find the answer to your question, please feel free to contact us by simply sending us an eMail to info@sladegrove.com and we’ll get back to you as quickly as possible.

What is the shelf life of food items made by Slade Grove? 2017-01-15T14:24:16+00:00

Our products are made fresh to order from all-natural ingredients. Slade’s hand-crafted caramels have a shelf life of six (6) months from receipt, caramel sauces have an unopened shelf life one (1) year, and amazing shortbread cookies have a shelf life of one (1) week once opened to maximize freshness.

Can you bill my company for business gift orders? 2017-01-15T14:23:02+00:00

Sometimes. Just call our Dessert Ambassadors at 602-492-4334 about setting up a company account. All business charge accounts are subject to credit approval. We accept Business Credit Cards, P-Cards, Gov Charge Programs cards such as certain CBA/IBAs, and certain GTCC program cards.

When will my credit card be charged? 2017-01-15T14:22:25+00:00

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization, you will be notified on the spot and prompted to use another card. Your account will be charged within 24 to 48 hours.

Do you accept other forms of payment other than Credit Card? 2017-01-15T13:05:30+00:00

Yes, we do. However, all orders need to be prepaid. Normally customers use a credit card for order payment. We also accept alternate forms of payment using either PayPal or Amazon Pay. Just select our preferred method of payment during the checkout process. You can also send a check or money order for payment of your order, however, your order will be held until check payments clear the bank which can take up to 14 business days depending on your bank. If you have any questions, just send us an eMail to info@sladegrove.com and we’ll help you out.

Which credit cards are accepted? 2017-01-15T13:00:29+00:00

We accept a variety of credit cards including American Express, Visa, MasterCard and Discover Card.

How far in advance can I place my order? 2017-01-15T12:59:56+00:00

We recommend placing your order as soon as you can! We will ship your made-to-order desserts or gifts when you choose, in time for your special occasion or event.

When will my order arrive? 2017-01-15T12:59:25+00:00

When placing your order, you will be asked to request a delivery date. Gifts are delivered via Ground, 2nd Day Express, Next Day or Saturday Delivery. To check the status of an order, you can use our Order Tracking page, or send us an email at info@sladegrove.com.

Can I cancel an order? 2017-01-15T12:56:26+00:00

If your order is not in transit for delivery, we can easily cancel it. To do so, please contact our customer service department immediately at 602-492-4334 or email us at info@sladegrove.com. If your order has already been sent out for delivery, we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can email us at info@sladegrove.com.

Is it safe to use my credit card online? 2017-01-15T12:55:55+00:00

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Can I redirect my order’s delivery? 2017-01-15T12:55:26+00:00

If your order has not been delivered or is not on its way to being delivered, we will be happy to change its intended delivery date. If the order has been processed and in route, there is a $15 fee for all packages being re-directed and sometimes depending on the location of the package in the delivery pipeline, it might not be possible to change the original target address.

When will I receive a tracking number for my order? 2017-01-15T12:54:54+00:00

Once your gift has been handcrafted and prepared for shipment, you will receive an email with shipping confirmation which will contain a FedEx or USPS Priority Mail tracking number.

What if I do not receive an order confirmation via eMail? 2017-01-15T12:53:40+00:00

You will receive an order confirmation message via e-mail shortly after Slade Grove receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the web due to internet traffic or the message and confirmation might be in your eMail spam folder. If after checking your spam folder and you haven’t received confirmation just send us an email to info@sladegrove.com and we’ll send you confirmation copy to ensure your order is being processed. If your order is time sensitive, you can also call us at 602-492-4334.

How do I know my online order was received? 2017-01-15T12:52:47+00:00

We realize that making a purchase online can sometimes come with questions. Below you will find answers to some of the most frequently asked questions. If you don’t find the answer to your question, please feel free to contact us by simply sending us an eMail to info@sladegrove.com and we’ll get back to you as quickly as possible.